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Accidents and losses can strike when you least expect them, leaving you overwhelmed and frustrated. The claims process can be complex and confusing, making it hard to know where to turn. But fear not! With the below 5 simple steps, you can always feel confident as you navigate your insurance claims.

In daily life and business operations, accidents and the resulting losses are inevitable, and this is where insurance plays a crucial role. However, based on our claims experience, delayed reporting of accidents or claims applications leads to the loss of critical evidence, affecting the insurer’s assessment and handling of the claim. In most cases, the claim will be denied. Even in rare situations where it can be accepted, delayed reporting will significantly impact on the compensation amount, making it impossible to receive the full recoverable amount for the accident and related financial losses.

Water damage is the leading cause of property damage to property owners and tenants. Suppose a burst pipe, water leakage, or seepage is found in the property, or you receive a notification of such a situation. In that case, the insured should take appropriate measures immediately based on the actual circumstances (please refer to the following attachment for details). You can turn off the main water valve if necessary to prevent further water damage.

The Insurance Authority ("IA") was established on December 7, 2015, with the implementation of the Insurance Companies (Amendment) Ordinance 2015. As an independent body responsible for regulating the insurance industry in Hong Kong, the IA aims to modernise the regulatory infrastructure to promote the stable development of the insurance market and provide comprehensive protection for policyholders.

Employees’ Compensation Insurance (ECI), commonly known as Labour Insurance, is a type of insurance that local employers must purchase for their employees required by the Laws of Hong Kong. According to section 40 of the Employees’ Compensation Ordinance, no employer shall employ any employee in any employment unless there is in force a policy of insurance to cover his liabilities under the laws (including the common law) for injuries at work in respect of all his employees, irrespective of the length of employment contracts or working hours, full-time or part-time employment.

Pursuant to the rules and advice for all drivers in Chapter 5 of the Road Users’ Code prepared by the Transport Department, the vehicle owner/ driver must follow certain practices, including having the vehicle covered by an effective insurance policy and a valid vehicle licence displayed on the lefthand side of the windscreen. Also, he/ she must keep the vehicle in good working order and follow the vehicle owner’s handbook advice on regular servicing and vehicle checks.